Founder-led support

Support & Continuity

Portal is founder-led today. That can be useful for early organizations, but the support boundaries and continuity plan need to be visible before a team relies on the product.

Support scope

Founder program support is hands-on and practical. Support includes help with setup, workflow questions, bug reports, and reasonable onboarding adjustments.

Support does not include unlimited custom development.
Support does not include legal or compliance review.
Emergency response expectations must be written into a separate agreement.

If Robbie is unavailable

Evryday should publish what happens if Robbie is unavailable, including the support contact, export path, infrastructure access continuity, and the limits of founder-led support.

Standard support should use robbie@evrydaystudio.com unless a different contact is published.
Emergency versus standard support should be defined before production reliance.
A backup administrator or owner access plan should be documented.

Continuity expectations

Portal should not promise 24/7 monitoring, custom SLAs, or guaranteed emergency response unless those terms are written into a separate agreement.

Organizations should designate an internal owner for participant data.
Export and offboarding paths should be understood before launch.
Business-hours response windows should be confirmed with founder organizations.